1. Who do I contact if I have a query?
2. I'm interested in buying an Electro Smart. How do I find out more and where do I get one?
3. Who else makes a product like this and is it any cheaper?
4. What happens if my routine changes and I need to bath or shower at a time I don't normally need hot water?
5. What happens if I have a problem with my Electro Smart?
6. How do I know if Electro Smart will save me money?
7. I have never heard of Electro Smart before. Do you advertise?
8. I have business premises. Will the Electro Smart help me save electricity there?
9. Is the Electro Smart a good investment? Wouldn't it be better to put my money in a bank on fixed deposit at around 10%?

1. Who do I contact if I have a query?

Our professional and friendly staff at our help desks will be happy to help you or put you in touch with the right person. Simply call the help desk in your area or e-mail us at the address below:

Cape Town: (021) 590-8500

Pretoria: (012) 320 8068

Gauteng: (011) 869 2045 or (011) 791 1527

Durban: (031) 702 5932 or (031) 702 6964

E-mail: info@ct-international.co.za

2. I'm interested in buying an Electro Smart. How do I find out more and where do I get one?

Our representatives will come to your premises to give you a free demonstration. They have all completed a national training programme and are fully qualified to answer any questions you may have. The product is only sold through authorised distribution companies so you are guaranteed a genuine Electro Smart. If you decide to purchase the product after this presentation, your representative will organise your free installation and cash discount.

3. Who else makes a product like this and is it any cheaper?

No one else makes the same product with the same benefits, however, there are other similar products on the market which customers may confuse with the Electro Smart. We have outlined them all and explained the differences:

A Timer

A timer has been designed to turn your lights, pool pump, sprinkler system, etc, on and off. It is not designed to save electricity, which is why there are no reports to substantiate savings. A timer turns your geyser off whether the water temperature is hot or cold. An individual may think they are saving because his geyser is off for a period of time. However, the problem arises when the water is cold when the geyser switches off. When the timer puts the geyser back on, any savings are lost because a geyser can use more power and take up to two and a half hours to reheat up cold water which can take up to 2 hours.

Electro Smart always ensures the geyser switches of at maximum temperature, not just at a specific time. This means that your geyser will never have to heat water up from cold, allowing you to enjoy your savings and still have hot water 24 hours a day.

The Ripple Control

The Ripple Control is installed by municipalities into your distribution board. It is designed to switch off your geyser, usually at peak times (morning and evenings). Municipalities install these to save money as Escom often charges them up to seven times more for electricity during peak hours. Unfortunately, individuals are not given any warning and often end up with cold water. Many municipalities only put the ripple control on for up to 15 minutes, as they are aware clients should be enjoying the hot water for which they are being billed.

Electro Smart can be legally installed with the Ripple control to benefit both the customer and save money for the municipality. Electro Smart is able to keep the geyser off for much longer periods during peak times and still ensure hot water. You and your independent agent will discuss and decide when you need hot water, and the mechanisms will be set as it is needed.

A Pre-paid Meter

A pre-paid meter enables you to pay for electricity in advance. This means that you don't have to pay a basic charge, only for your actual electricity consumption. Electro Smart can be installed along with the pre-paid meter. Those clients who have this option, are excited as they can see the savings in 24 hours!

A Solar Heater

A solar heater can save you up to 40% or more on electricity consumption. However, clients usually find that it takes far too long to recover their costs. Some solar heaters cost over R20 000. Even if you pay only R10 000 for a solar heater and your electricity account is R200 a month, it can take you over ten years just to break even. Electro Smart gives you a 400% return on your money before our 10-year service agreement expires. In addition, a solar heater relies on the sun whereas our product does not.

4. What happens if my routine changes and I need to bath or shower at a time I don't normally need hot water?

Electro Smart has a simple override control button which shows whether the geyser is on or off. All it takes is the press of a button and you will be able to shower or bath immediately at any time of day or night.

5. What happens if I have a problem with my Electro Smart?

Electro Smart comes with a two year guarantee and a ten year service agreement. We have over 120 contracted electricians to install our product around the country. If you have a problem with your product, we will simply give you the number of the local electrician in your area who will be able to provide you with the back-up you require. You are also able to use your own electrician if you wish. Alternatively, you can also contact our Customer Care Department (link to contacts) for assistance.

It is important to note that Electro Smart is a highly specialised electronic device that has been designed with minimal moving parts, unlike most products. Every customer will receive a clear instruction guide when it is installed - In English and Afrikaans. Not forgetting, that the electrician will also show you how to use the Electro Smart. Your Electro Smart will never need to be serviced, and will save you thousands of Rands in unforeseen costs. This investment value cannot be beaten. Compare this to the running costs of most investments you would make in your life, for example your motor vehicle, which will always require upkeep expenses. Not so with Electro Smart!

6. How do I know if Electro Smart will save me money?

Electro Smart has been tested by engineers including the government approved NGS and their results have found that Electro Smart reduces electricity consumption by 35% and more. We have thousands of satisfied customers who have experienced huge savings since buying the product. Have a look at what they have to say by clicking here. (Hyperlink to testimonials page)

7. I have never heard of Electro Smart before. Do you advertise?

We keep our advertising to a minimum because:

We are able to rely on word of mouth from our satisfied customers.

We do not need advertising in order to influence our clients into investing in our product.

By saving on advertising, we are able to supply our product at a lower cost to our customers.

There is no real competition to the Electro Smart, and thus not necessary to show its benefits against any opposition.

We also prefer to explain our product during a presentation. We believe that a client needs to see all the material in order to make a decision to invest. This is best achieved at a venue where they have time to listen to our representatives and are able to ask questions about our product.

8. I have business premises. Will the Electro Smart help me save electricity there?

Definitely. The Electro Smart is suitable for any residential or business premises. In fact, keeping work hours mean that you won't be using hot water a lot of the time and Electro Smart will be able to save you a packet by turning off your geyser when you are not at work. For example, at the weekend or at certain times of the day.

9. Is the Electro Smart a good investment? Wouldn't it be better to put my money in a bank on fixed deposit with the highest rates offered at 10%?

Good comment, thousands of customers invest their monies with banks.
Why not do the sums.

If you invest R3999 on fixed deposit at 10%, what will your return be in year one?
R3999 invested for first year at 10% = R399.

If the Electro Smart costs you R3999 and your electricity bill is R300 a month, what will your return be in year one (what will you save)?

R3999 invested for first year at savings of 25%
If your electricity bill is R300 a month then 300 x 25%= R75
R75 x 12 months = R900 a year!

Simply we are saying the bank return is R399
Whereas, we are saving R900.

The results speak for themselves.

If you choose not to invest in a bank you will still have your capital, but if you choose not to invest in an Electro Smart, you will continue to pay for 600 hours hot water that you will never use. Putting it in Rand value - this translates to over R 31 000 that you will lose before the 10 year service agreement expires.

The savings of VAT alone would have fully paid off the unit and the R 31 000 is money in your pocket, which you would have lost!!

You would never accept paying for a whole tank of petrol for your motor vehicle and only get half of it. So, why should you accept this situation with your electricity expenditure?